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Terms & Conditions

Legal Identity

Quail is the trading name of Quail Designs Ltd. Registered office: 2nd Floor St Andrews House, Station Road East, Canterbury, Kent, CT1 2WD. Registered number: 07588252 (England and Wales), VAT number: GB547 8520 18. Place of registration: Companies House.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Quail. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

Eligibility

In order to make a purchase through the Quail website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website. While the colour reproduction is a close representation, every pottery piece is individual and variations in actual goods may occur.

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Basket page of our ordering process.

Delivery Address

Delivery can be made to countries overseas as well as within the UK and Channel Islands. As our delivery service requires a signature, we are however unable to deliver to PO Boxes. For more information, see the Delivery and Returns page.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please go to My Account. Alternatively, email us at mailorder@emmabridgewater.co.uk quoting your order number. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Inspection

You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.

Payment

Payment can be made by any of the following methods; Visa, Mastercard, Delta, Electron, or Paypal. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment to Quail, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Cancellation rights

Under the distance selling regulations you have the legal right to cancel your order within seven working days of receiving the goods. For further details of how to return goods please see our exchange policy and proceedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the goods to us. Your statutory rights are not affected. If you wish to cancel your order before despatch, please contact us.

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